Privacy & Safety at LumiOre
LumiOre is built for students and their parents. This page explains what information we collect, why we collect it, and how we keep it safe. We have written this in plain English — no legal jargon.
If you have any questions, email us at admin@lumiore.ai
Who is LumiOre for?
LumiOre is designed for students aged 10–16, covering Cambridge Lower Secondary (Class 6–10) and Singapore's MOE syllabus (Primary 5 through Secondary 4).
A parent or guardian must create the account. Students use LumiOre under their parent's account. Children cannot create their own accounts.
What we collect and why
| What we collect | Why we collect it | How long we keep it |
|---|---|---|
| Student's name (preferred name) | To personalise Lumi's responses | Until account is deleted |
| Year group and subjects | To give curriculum-accurate help | Until account is deleted |
| Chat messages with Lumi | To learn from each session and improve future help | Until account is deleted |
| Exam paper photos uploaded for marking | To mark and give feedback. Images are processed by AI, then permanently deleted from our servers. Only the text feedback and scores are kept. | Images: deleted after marking. Feedback text: until account is deleted |
| Mistakes and learning patterns identified by Lumi | To remember what the student finds difficult and personalise future sessions | Until account is deleted |
| Learning activity (sessions, topics visited, scores, time spent) | To track progress, generate reports for parents, and improve recommendations | Until account is deleted |
| Google account email (parent) | For login only | Until account is deleted |
- Location data
- Device information beyond what Google OAuth provides
- Contacts or any data outside the LumiOre app
- Advertising profiles or third-party tracking
- Any data from students that is not related to their learning
How AI works in LumiOre
LumiOre uses artificial intelligence (AI) to power Lumi, your child's study assistant. Here is what that means in plain terms:
- Lumi is not a human tutor. Lumi is powered by Claude, an AI model made by Anthropic (anthropic.com). Every time your child chats with Lumi, an AI is generating the response — not a person.
- Lumi learns from your child's history. Each session, Lumi reads a summary of previous mistakes and sessions to give more personalised help. This is stored in LumiOre's database — not sent to Anthropic.
- Lumi can make mistakes. AI is powerful but not perfect. Lumi's feedback should be used as a study aid, not as a replacement for a teacher's judgment. For official marking, always refer to published mark schemes.
- We will always tell your child they are talking to AI. At the start of every new session, Lumi identifies itself as an AI. There is no pretending to be human.
- Anthropic's safety guidelines apply. LumiOre uses Anthropic's API in full compliance with their guidelines for organisations serving minors.
How we keep your child's data safe
We take data security seriously. Here is what we do:
- Access control: Only you (the parent account holder) can see your child's learning data. Other users cannot access it.
- Encrypted storage: All data is stored in Supabase, a secure database platform with encryption at rest and in transit.
- No data selling: We do not sell, share or give your child's data to advertisers, third parties, or any organisation other than our core service providers listed below.
- No public profiles: Your child's account, name, and learning history are never public or searchable.
- Staff access: LumiOre's founders have access to the database for support purposes only. No other staff have access.
Our service providers
| Provider | Purpose | Data handling |
|---|---|---|
| Anthropic | AI model that powers Lumi | Processed, not stored by Anthropic |
| Supabase | Database — stores all learning data | Encrypted at rest and in transit |
| Vercel | Website hosting | Serves the application |
| Login via Google OAuth | Google account email only |
Your rights as a parent
Under Singapore's Personal Data Protection Act (PDPA), you have the right to:
- Access your child's data — email admin@lumiore.ai and we will send you a full export of all data stored for your child's account within 10 business days.
- Correct your child's data — if any information is wrong, email us and we will correct it.
- Delete your child's data — you can delete your account and all associated data from Settings. This permanently removes all chat history, marked papers, and learning data. This action cannot be undone.
- Withdraw consent — if you wish to stop LumiOre from processing your child's data, deleting the account achieves this. Alternatively, email admin@lumiore.ai and we will deactivate the account within 5 business days.
For students: If you are a student and wish to access or delete your data, please ask your parent or guardian to do so on your behalf.
Regulatory compliance
LumiOre is committed to complying with the following:
- Singapore Personal Data Protection Act (PDPA) — We follow PDPC's Advisory Guidelines on Children's Personal Data in the Digital Environment (March 2024). LumiOre is an EdTech product as defined in those guidelines.
- Anthropic API usage policy — LumiOre uses Anthropic's Claude model in full compliance with their guidelines for organisations serving minors. Our use of AI is limited to educational purposes.
- US Children's Online Privacy Protection Act (COPPA) — While LumiOre is based in Singapore and primarily serves Singapore students, we apply COPPA principles globally: parental consent is required for all accounts involving children under 13.
LumiOre supports the Ministry of Health's Guidance on Screen Use in Children (January 2025), which recognises educational screen use as beneficial for children's cognitive development. LumiOre is designed for educational use — it does not include social media features, advertising, or passive content consumption.
LumiOre also aligns with the Digital for Life initiative's Positive Use Guide (2025), which highlights educational apps and content as having a net positive effect on children's outcomes.